Code of Ethics and Good Practices | Med-Call Healthcare


As a condition of employment at Med-Call Healthcare, each employee pledges its support of, and adherence to, the principles and practices set forth below. Med-Call Healthcare members acknowledge that such compliance is in the best interests of the staffing services industry, its clients, and its employees. Med-Call Healthcare members agree to always strive:

  • To comply with all laws and regulations applicable to their business, and to maintain high standards of ethical conduct in the operation of that business and in their dealings with employees, clients, and competitors.
  • To treat all applicants and employees with dignity and respect, and to provide equal employment opportunities, based on bona fide job qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, or any basis prohibited by applicable law.
  • To maintain high standards of integrity in all advertising and to assign the best qualified employees to fill clients’ needs.
  • To determine the experience and qualifications of applicants and employees as the staffing firm deems appropriate to the circumstances, or as may be required by law.
  • To explain to employees prior to assignment their wage rate, applicable benefits, hours of work, and other assignment conditions—and to promptly pay any wages and benefits due in accordance with the terms of their employment and applicable legal requirements.
  • To encourage employee efforts to upgrade their skills.
  • To satisfy all applicable employer obligations, including payment of the employer’s share of social security, state and federal unemployment insurance taxes, and workers’ compensation—and to explain to employees that the staffing firm is responsible for such obligations.
  • To ascertain that employees are assigned to work sites that are safe, that they understand the nature of the work the client has called for and can perform such work without injury to themselves or others, and that they receive any personal safety training and equipment that may be required.
  • To take prompt action to address employee questions, concerns, or complaints regarding unsafe work conditions, discrimination, or any other matter involving the terms and conditions of their employment.
  • To confirm their temporary employees’ periods of service upon request by a subsequent employer and with the consent of the employee.
  • All field staff are expected and required to provide excellence in healthcare services in response to the needs of the client. Services will consistently meet the highest standards of quality care.
  • All field staff is required to maintain accurate and organized documentation. Under no circumstances may any documents be falsified or wrongfully destroyed.
  • Field staff is not to accept gifts that could be seen by others to have an effect on your judgment of actions with respect to company activities.
  • Employees shall not engage in personal conduct that may conflict with the interests of the company or its clients.
  • To observe the following guidelines to ensure an orderly transition when taking over an account being serviced by another staffing firm:
    • The outgoing firm and its employees should, whenever feasible, be given reasonable prior notice that the account is being transferred.
    • Assigned employees of the outgoing firm should, whenever feasible, be allowed to continue working on the payroll of the outgoing firm for some reasonable transition period; thereafter, they should be given the choice of accepting an assignment with another client of the outgoing firm if one is available, or applying to stay on their current assignment with the new staffing firm.

These guidelines are subject to enforceable contracts between staffing firms and their clients, employees, and other parties, and are not intended to prohibit or discourage any other provisions or arrangements, agreeable to the parties, that achieve an orderly transfer of accounts. Med-Call Healthcare members are encouraged, whenever feasible, to specifically address the terms and conditions relating to the transfer of accounts in written agreements with their clients.